WE WORK FOR YOU

What We Deliver To Your Business

Productivity

Productivity

Boost productivity with our cutting-edge outcomes. Streamline operations, enhance collaboration, and drive efficiency.

Great Customer Experience

Great Customer Experience

Elevate customer experiences. Deliver personalized solutions, swift responses, and seamless interactions. Revolutionize satisfaction and loyalty to your business.

Bottom-Line Impact

Bottom-Line Impact

Reduce infrastructure costs, scale easily, and optimize resource allocation. Drive profitability through streamlines, cost-effective operations.

400

+

Successful
Projects

Welcome to Palmer Telecom

Benefits Of Working With A Technology Advisor

These days, business turns to trusted advisors to assist in managing technology change and guiding growth. Palmer Telecom has a large network of contacts and stays abreast of the latest advancements in the industry. We provide prompt implementation and rapid outcomes.

  • Your Trusted Advisor

  • Stead Growth

I Want A Free Consultation
David Palmer

Owner

What We Provide

The Tools That Build Your Business

Unified Communications as a Service (UCaaS)

All modern communication tools integrated into a single platform for seamless collaboration.

Unified Communications as a Service (UCaaS)

All modern communication tools integrated into a single platform for seamless collaboration.

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Desktop as a Service (DaaS)

Get off the CapEx hardware refresh cycle. DaaS means cost savings, data security, scalability.

Desktop as a Service (DaaS)

Get off the CapEx hardware refresh cycle. DaaS means cost savings, data security, scalability.

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Contact Center as a Service (CCaaS)

A flexible solution that delivers exceptional customer service while maintaining cost efficiency.

Contact Center as a Service (CCaaS)

A flexible solution that delivers exceptional customer service while maintaining cost efficiency.

read more

Frequently Asked Questions

Years Experience

What Customers Ask

Here are some of the questions we often hear. Take a look and let’s start a conversation.

We begin by understanding your unique requirements and challenges. Our experts collaborate with you to assess your goals and workflows. We then customize our solutions to fit your needs, ensuring a seamless integration that maximizes employee productivity, customer experience, and financial outcomes.

If you communicate with your customers, you have a call center. Whether it’s a help desk, an order fulfillment area, or even a sales department, you need a swift response and personalized interaction. CCaaS lets your customers reach you in the manner they prefer: chat, text, email, or a good old-fashioned voice call. The hybrid nature of CCaaS – working in office or at home – gives you maximum flexibility in workforce management, and gives your top employees an enhanced work-life balance.

Because your employees move around, and your customers won’t wait for a response. Sales teams are often out of the office, sure, but many other functions need the option of working remotely too. Connecting all types of communication – voice, chat, email, text – in a seamless way independent of physical location enables instant collaboration and prompt service to your customers.

Absolutely. Desktop as a Service means a virtual desktop can be accessed from any device. But its attraction is not just the cost savings found in getting off the PC refresh cycle. Think what happens when a laptop computer is lost or stolen. Your business data and your customer data is at risk. With a virtual desktop, if the device is gone, simply wipe its contents remotely, and your data is protected.
TESTIMONIALS

What Customers Say

Palmer Telecom came in and expertly wired ethernet cable through our entire school for our new Unified Communication system. And they got us a great deal on internet service too!

Madhu Puli

Director, Maryland Montessori Jessup, MD

They’ve handled our phone and internet service for nearly ten years. Always available and on-the-spot for any service or billing questions. Recommended for any business.

Chinna Gudapati

President, Maple Lawn Montessori Chantilly, VA

The Palmer Telecom team took care of all my phone and internet needs and is always helpful when I have questions. I have used exclusively for all of my businesses and will continue to use them. I highly recommend!

Bynia Reed

Partner, Maryland Indoor Play Columbia, MD

Whenever we need help or have a question, we just call Palmer Telecom and they’re on it right away. Simply great service.

Raviteja Atluri

General Partner, NR Enterprises Owings Mills, MD
PROJECT WORK

Recently Completed Projects

Here are some interesting projects from earlier this year.

400

More than 400 completed projects in Telecom, IT, Collaboration, and Project Management

A UCaaS client with a successful repeat retail business had a large unmonetized asset, contact information for every customer since the day they opened. Existing staff did not have the time or necessary training to reach out consistently and effectively to these customers and drive repeat business. Palmer Telecom collaborated with them on a Contact Center solution that allowed effective outreach and a large increase in sales.
A multi-office medical practice had separate phone accounts for each office. In each case, legacy billing had not changed for years, charging them hundreds of dollars per year in services that a modern phone system provides for free. Palmer Telecom analyzed their invoices, consolidated their locations into one account, created an extension numbers in a common network for all locations, and provided significant cost savings.
An elementary school needed instant communication between classrooms and from the main office to all employees. Palmer Telecom rewired the building with Cat-6 cabling, then installed a UCaaS system that enabled extension dialing, inter-room direct communication, and a paging function from the administration office. We also secured an improved internet solution resulting in a 10X bandwidth increase at a lower cost.
A Family Entertainment Center needed to ensure internet connectivity over a 10,000 square foot location, with sufficient bandwidth for point of sale devices, office computers, phones, a lighted dance floor, streaming video, as well as a customer Wi-Fi network. Palmer Telecom analyzed needs, brought in the proper amount of bandwidth necessary, tested and confirmed full functionality throughout the facility. We’re also there for this customer, as for all, for answering any service questions.
NEWS UPDATES

Tips and Trends

15 Feb

Harnessing the Power of CPaaS: A Strategic Asset for Your Organization

In the ever-evolving world of business technology, Communications Platform as…

14 Feb

Why You’ll Love CCaaS

Customers consistently tell us they love the speed and ease…

14 Feb

All the Things Teams Offers

Are you among the millions of businesses utilizing Microsoft Teams…

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No task too small, we’ve got you covered!

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Call Now : 410-834-8111
CONTACT US

Let’s Work Together

Have any question?

410-834-8111

Email

info@palmertelecom.com

Locations

Baltimore – Annapolis – Washington

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